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Cates, Robert J.
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Cates, Robert J.
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Leadership for great customer service : satisfied employees, satisfied patients
by
Mayer, Thom A.
,
Cates, Robert J
.
Second edition.
Published 2014
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Related Subjects
Customer services
Health Services Administration
Health services administration
Leadership
Medical care
Medical personnel and patient
Patient Care Management
Patient Satisfaction
Patient satisfaction
Professional-Patient Relations
Quality Assurance, Health Care
Quality control
methods
