High-tech, high-touch customer service : inspire timeless loyalty in the demanding new world of social commerce /

In an age of Twitter, smartphones, and self-service kiosks, high-tech but still high-touch customer service is the answer. Today's customers are a hard bunch to crack. Time-strapped, screen-addicted, value-savvy, and socially engaged, their expectations are tougher than ever for a business to k...

Full description

Saved in:
Bibliographic Details
Online Access: Full text (MCPHS users only)
Main Author: Solomon, Micah (Author)
Format: Electronic eBook
Language:English
Published: New York : AMACOM, American Management Association, 2012
Subjects:
Local Note:ProQuest Ebook Central