Switchpoints : culture change on the fast track to business success

Switchpoints : culture change on the fast track to business success /

"SwitchPoints is the inspiring story of how Canadian National Railway (CN) advanced from good to great in a few short years-becoming North America's top-performing railroad and a favorite with of corporate customers and investors. In it, the authors reveal how company-wide culture change p...

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Bibliographic Details
Online Access: Full text (MCPHS users only)
Main Authors: Johnson, Judy (Author), Dakens, Les (Author), Edwards, Peter (Author), Norse, Ned (Author)
Format: Electronic eBook
Language:English
Published: Hoboken, NJ : John Wiley & Sons Inc., 2008
Subjects:
Canadian National Railways > History.
Railroads > Canada > History.
Local Note:ProQuest Ebook Central
Table of Contents:
  • Introductio: a broken culture
  • Part I. Building one of north America's top railroads
  • Part II. Clarifying the vision
  • Part III. Choosing the right switchpoints
  • Part IV. Selecting the tools for change
  • Part V. Aligning the switches
  • Part VI. Assessing switchpoints' impact
  • Part VII. Spiking the switches
  • Part VIII. Learning from our journey.

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