Consumer-centric healthcare : opportunities and challenges for providers

Consumer-centric healthcare : opportunities and challenges for providers /

Patients are not passive recipients of care. They are active customers. And successful healthcare providers understand that the customer is king.

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Bibliographic Details
Online Access:	Full text (MCPHS users only)
Main Author:	Konschak, Colin B.
Other Authors:	Jarrell, Lindsey B.
Format:	Electronic eBook
Language:	English
Published:	Chicago, Ill. : Health Administration Press, 2011
Series:	Management series (Ann Arbor, Mich.)
Subjects:	Medical care > United States > Marketing. Preferred provider organizations (Medical care) > United States > Marketing. Health maintenance organizations > United States > Marketing. Patient satisfaction > United States. Patient satisfaction. Delivery of Health Care > organization & administration Community Participation. Marketing of Health Services Patient Satisfaction United States
Local Note:	ProQuest Ebook Central

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Full text (MCPHS users only)