Secret Service : Hidden Systems That Deliver Unforgettable Customer Service.

What's the big secret to giving great customer service?

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Bibliographic Details
Online Access:	Full text (MCPHS users only)
Main Author:	DiJulius, John R., 1964-
Format:	Electronic eBook
Language:	English
Published:	New York : AMACOM, 2002
Subjects:	Customer services. Consumer satisfaction. Customer loyalty. Consumer Behavior
Local Note:	ProQuest Ebook Central

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Full text (MCPHS users only)