Lean Six Sigma for the healthcare practice : a pocket guide

Lean Six Sigma for the healthcare practice : a pocket guide /

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Bibliographic Details
Online Access: Full text (MCPHS users only)
Main Author: Munro, Roderick A. (Author)
Format: Electronic eBook
Language:English
Published: Milwaukee, Wisconsin : ASQ Quality Press, 2009
Subjects:
Six sigma (Quality control standard) > Handbooks, manuals, etc.
Medical care > United States > Quality control > Statistical methods > Handbooks, manuals, etc.
Health services administration.
Medical care > Quality control.
Health Services Administration
Quality Assurance, Health Care
Efficiency, Organizational
Handbook
handbooks.
Handbooks and manuals.
Local Note:ProQuest Ebook Central
Table of Contents:
  • Intro
  • Title Page
  • CIP Data Page
  • Table of Contents
  • Acronym List
  • Preface
  • Acknowledgments
  • Suggested Use of This Book
  • The DMAIC Matrix Guide
  • What Is Lean Six Sigma?
  • Your Role in Lean Six Sigma
  • What Is Variation?
  • Things You Might Be Involved With
  • The DMAIC Model
  • Teams
  • The Lean Six Sigma Road Map for the Practice
  • Summary
  • Tools
  • 7S
  • Advanced Practice Quality Planning (Healthcare APQP)
  • Auditing (Sampling, Sampling Plans)
  • Benchmarking
  • Brainstorming
  • Business Operating System (BOS) for Healthcare Organizations
  • Cause-and-Effect Diagram (Fishbone Diagram, Ishikawa Diagram)
  • Check Sheets
  • Continual Improvement (Kaizen, Kaizen Events)
  • Cost-Benefit Analysis (Cost of Quality, Quality Cost, Cost of Poor Quality, Return on Investment)
  • Cycle Time Analysis
  • Failure Mode and Effects Analysis (FMEA)
  • Flowchart (Flow Map, Process Map, Current State/Could Be/Should Be Map
  • Histogram
  • Kanban (Wait Time, Patient Pull-Through)
  • Lessons Learned
  • Management Involvement
  • Measurement Systems Analysis (MSA)
  • Mistake-Proofing (Error-Proofing, Poka-Yoke)
  • Pareto Chart
  • PDSA Cycle (Plan-Do-Study-Act)
  • Practice Strategy (Future State) Project Planning
  • Problem Solving
  • Process Behavior Charts (Statistical Process Control)
  • Process Identification
  • Process Improvement (PI)
  • Run Chart
  • Scatter Diagram
  • SIPOC Diagram
  • Standard Operating Procedures (SOPs)
  • Standardization (SDCA-Standardize-Do-Check-Adjust)
  • Systems Thinking
  • Team Meetings (Huddles)
  • Teams (Employee Involvement, Improvement, Self-Directed)
  • Value Analysis
  • Value Stream Map (VSM)
  • Variation Reduction
  • Visual Controls, Aids
  • Voice of the Customer (Patient Feedback)
  • Walkaround/Walkthrough/Waste Walk
  • References
  • Index.

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