The ASQ Certified Six Sigma Black Belt Handbook

The ASQ Certified Six Sigma Black Belt Handbook

Saved in:
Bibliographic Details
Online Access: Full text (MCPHS users only)
Main Author: McShane-Vaughn, Mary
Format: Electronic eBook
Language:English
Published: La Vergne : ASQ Quality Press, 2023
Subjects:
Production management.
Production management > Handbooks, manuals, etc.
Quality control > Statistical methods.
Electronic books.
Local Note:ProQuest Ebook Central
Table of Contents:
  • Cover
  • Table of Contents
  • List of Figures and Tables
  • Preface to the Fourth Edition
  • Preface to the Third Edition
  • Preface to the Second Edition
  • Preface to the First Edition
  • Acknowledgments
  • About the Editor
  • Acronym Glossary
  • ASQ Six Sigma Black Belt Certification Body of Knowledge (2022)
  • Part I: Organization-Wide Planning and Deployment
  • Chapter 1: Organization-Wide Considerations
  • Fundamentals of Six Sigma and Lean Methodologies
  • Six Sigma
  • Philosophy
  • Methodology
  • Statistical Standard
  • Lean
  • Lean and Six Sigma
  • Lean Six Sigma Maturity Model
  • Six Sigma, Lean, and Continuous Improvement Methodologies
  • Using Lean Six Sigma
  • Screening Criteria
  • Relationships Among Business Systems and Processes
  • Business Systems
  • Processes
  • Internal and External Stakeholders
  • Strategic Planning and Deployment for Initiatives
  • Return on Investment
  • Measured Intangibles
  • SWOT Analysis
  • Contingency and Continuity Planning
  • Chapter 2: Leadership
  • Roles and Responsibilities
  • Executive Leadership
  • Champion or Sponsor
  • Process Owner
  • Master Black Belts
  • Black Belts
  • Green Belts
  • Yellow Belts
  • White Belts
  • Finance
  • Coaches
  • Organizational Barriers
  • Organization Structure
  • Organization Culture
  • Causes for Six Sigma Failures
  • Training Programs
  • Arbitrary Requirements
  • Lack of Resources
  • Poor Project Selection
  • Critical Success Factors
  • Change Management
  • Stakeholder Analysis
  • Readiness Assessment
  • Proactive Change Management
  • Communication Plans
  • Part II: Organizational Process Management and Measures
  • Chapter 3: Impact on Stakeholders
  • Identifying Stakeholders
  • Stakeholder Analysis
  • Chapter 4: Benchmarking
  • Types of Benchmarking
  • Benchmarking Methodologies
  • Dangers of Benchmarking
  • Selecting Measures and Performance Goals
  • Chapter 5: Business Measures
  • Performance Measures
  • Balanced Scorecard
  • Key Performance Indicators (KPIs)
  • Features of Good KPIs
  • Choosing KPIs
  • Suboptimized Systems
  • Key Behavior Indicators (KBIs)
  • Objectives and Key Results (OKRs)
  • Common Customer Loyalty Metrics
  • Leading and Lagging Indicators
  • Creating Line of Sight from Measures to Strategies
  • Financial Measures
  • Revenue Growth
  • Market Share
  • Margin
  • Simple ROI
  • Net Present Value
  • Discounted ROI
  • Cost-Benefit Analysis (CBA)
  • Defining Hard versus Soft Dollars
  • False Savings
  • Identifying Project Savings
  • Part III: Team Management
  • Chapter 6: Team Formation
  • Team Types and Constraints
  • Team Roles and Responsibilities
  • Team Member Selection Criteria
  • Other Considerations
  • Team Success Factors
  • Chapter 7: Team Facilitation
  • Motivation Techniques
  • Recognition
  • Rewards
  • Relationships Within the Team
  • Demotivating Factors
  • The Five Dysfunctions of a Team
  • Team Stages of Development
  • Team Communication
  • Communicating Within the Team
  • Communication Outside the Team

Similar Items