Measuring the performance of public services : principles and practice

Measuring the performance of public services : principles and practice /

"Measuring the performance of public agencies and programmes is essential to ensure that citizens enjoy quality services and that governments can be sure that taxpayers receive value for money. As such, good performance measurement is a crucial component of improvement and planning, monitoring...

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Bibliographic Details
Online Access: Full text (MCPHS users only)
Main Author: Pidd, Michael
Format: Electronic eBook
Language:English
Published: Cambridge ; New York : Cambridge University Press, 2012
Subjects:
Public administration > Management.
Public administration > Management > Evaluation.
Public administration > Evaluation.
Local Note:ProQuest Ebook Central
Table of Contents:
  • Preface
  • Measuring public sector performance
  • Why measure, what to measure and what can go wrong
  • Measurement for improvement and planning
  • Measurement for monitoring and control
  • Measurement for comparison
  • Measurement for accountability
  • Measuring performance through time
  • Scorecards and multidimensional indicators
  • Composite indicators
  • League tables and ranking
  • Data envelopment analysis.

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