Policy in action : the challenge of service delivery /
Modern governments have undergone significant change over the past 30 years. Such change has impacted on the way governments structure their organisations, deliver services and relate to their citizenry. But how has public policy formulation changed and affected the design and delivery of government...
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Full text (MCPHS users only) |
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| Main Author: | |
| Other Authors: | , |
| Format: | Electronic eBook |
| Language: | English |
| Published: |
Sydney, NSW :
UNSW Press,
2010
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| Subjects: | |
| Local Note: | ProQuest Ebook Central |
Table of Contents:
- Introduction: Policy in action
- the challenge of service delivery and implementation
- The transformation of the service delivery state
- The politics of service delivery
- Understanding the economics of service delivery
- Choices in delivery
- Purchasing services
- Who is being served?
- Program design and planning
- Program implementation and management
- Performance management
- Public sector governance and networked delivery
- The future of policy and service delivery.
