7 Measures of Success : What Remarkable Associations Do That Others Don't--Revised and Updated Edition.
ASAE's signature guide for successful associations, revised and updated This update of ASAE's all-time bestseller retains the original book's focus on the disciplines that define remarkable associations and provides some insights on how those remarkable organizations fared in light of...
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| Online Access: |
Full text (MCPHS users only) |
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| Main Author: | |
| Format: | Electronic eBook |
| Language: | English |
| Published: |
Hoboken :
Wiley,
2013
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| Edition: | 2nd ed. |
| Series: | ASAE/Jossey-Bass Series.
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| Subjects: | |
| Local Note: | ProQuest Ebook Central |
Table of Contents:
- Cover; Contents; Title; Copyright; Dedication; Foreword; Preface to the Revised Edition; Preface to the First Edition; Chapter 1: A Study of Differences; Chapter 2: Commitment to Purpose; Measure 1: A Customer Service Culture; Measure 2: Alignment of Products and Services with Mission; Chapter 3: Commitment to Analysis and Feedback; Measure 3: Data-Driven Strategies; Measure 4: Dialogue and Engagement; Measure 5: CEO as a Broker of Ideas; Chapter 4: Commitment to Action; Measure 6: Organizational Adaptability; Measure 7: Alliance Building; Chapter 5: Old Saws and Fresh Cuts.
- Chapter 6: Putting the 7 Measures to WorkAppendix A: Profiles of Remarkable Associations; Appendix B: Financial Ratio Comparisons; Appendix C: Research Methodology, Timeline, and Tools; Appendix D: Frequently Asked Questions; Appendix E: How to Measure the Measures; Appendix F: Participating Organizations; Contributors; Acknowledgments; Donors Acknowledgment; Index.
