Emotional intelligence : tipping point in workplace excellence /
This workbook will help readers develop a deeper understanding of the effect and advantages of emotional intelligence on own and organisational behaviour. Critically reflect on the changing world of work and the new requirements for successful functioning at work. Explain how plasticity in the neura...
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Full text (MCPHS users only) |
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| Main Author: | |
| Other Authors: | , |
| Format: | Electronic eBook |
| Language: | English |
| Published: |
Randburg :
Knowres,
2011
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| Subjects: | |
| Local Note: | ProQuest Ebook Central |
Table of Contents:
- Cover; Table of Contents; ABOUT THE AUTHORS; ACKNOWLEDGEMENTS; PREFACE; STANDARD ICONS USED; PART 1 OPENING DOORS TO A BETTER LIFE WITH EMOTIONAL INTELLIGENCE; CHAPTER 1; INTRODUCTORY PERSPECTIVES; META-THEORETICAL PERSPECTIVE: POSITIVE PSYCHOLOGY; GENERAL PSYCHOLOGY; ORGANISATIONAL PSYCHOLOGY; EMOTIONAL INTELLIGENCE (EI); CHAPTER 2: THE AFFECTIVE DOMAIN IN HUMAN FUNCTIONING, WITH SPECIFIC EMPHASIS ON THE WORKPLACE; SECTION 1: THE AFFECTIVE DOMAIN IN HUMAN FUNCTIONING; INTRODUCTORY PERSPECTIVES; OVERVIEW; THE NATURE OF EMOTIONS AND MOOD; EMOTIONS AND DECISION MAKING.
- NEUROLOGICAL SUBSTRATES OF EMOTIONPLASTICITY IN THE NEURAL CIRCUITRY OF EMOTION; CHEMICAL SUBSTRATES OF EMOTION; SUMMARY; A MODERN THEORY OF EMOTIONS: THE BROADEN AND BUILD THEORY; A FINAL WORD; Section 2: Affect in the workplace INTRODUCTORY PERSPECTIVES; A FINAL WORD; CHAPTER 3 EMOTIONAL INTELLIGENCE; INTRODUCTORY PERSPECTIVES; HISTORICAL ROOTS OF EMOTIONAL INTELLIGENCE; DEFINITION OF EMOTIONAL INTELLIGENCE; CONCEPTS RELATED TO EMOTIONAL INTELLIGENCE COMPETENCIES; NON-INTELLECTIVE INTELLIGENCE; SUMMARY; MODELS OF EMOTIONAL INTELLIGENCE; COMPETING MODELS OF EI.
- DEVELOPMENT OF EMOTIONAL INTELLIGENCECRITIQUING THE EI CONSTRUCT; MAKING SENSE OF THE EVOLVING EI CONSTRUCT; A FINAL WORD ON PART 1; PART 2 ACQUIRING EMOTIONALLY INTELLIGENT SKILLS; SECTION A: INTRAPERSONAL SKILLS; CHAPTER 4 EMOTIONAL SELF-AWARENESS; Section 1: Overview; DEFINITION OF SELF-AWARENESS; THEORY INFORMING THINKING ON SELF-AWARENESS; THE FUNCTION OF SELF-AWARENESS; BENEFITS DERIVED FROM ENHANCED SELF-AWARENESS; DEVELOPING SELF-AWARENESS; ENHANCING EMOTIONAL SELF-AWARENESS; A FINAL WORD; Section 2: Activities for skills development SELF-ASSESSMENT; CHAPTER 5 ASSERTIVENESS.
- Section 1: OverviewDEFINITION OF ASSERTIVENESS; THEORY INFORMING THINKING ON ASSERTIVENESS; ASSERTIVENESS; WHY SOME FIND IT DIFFICULT TO ACT ASSERTIVELY; BENEFITS DERIVED FROM ENHANCED ASSERTIVENESS; DRAWBACKS TO ASSERTIVENESS; DEVELOPING ASSERTIVE BEHAVIOUR; A FINAL WORD; Section 2: Activities for skills development SELF-ASSESSMENT; CHAPTER 6 SELF-REGARD; Section 1: Overview; DEFINITION OF SELF-ESTEEM; THEORIES ON SELF-ESTEEM; IMPROVING SELF-ESTEEM; DEVELOPING SELF-ESTEEM; A FINAL WORD; Section 2: Activities for skills development SELF-ASSESSMENT; CHAPTER 7 SELF-ACTUALISATION.
- Section 1: OverviewDEFINITION OF SELF-ACTUALISATION; THEORY INFORMING SELF-ACTUALISATON; IMPROVING SELF-ACTUALISATION, AND THE BENEFITS THEREOF; DEVELOPING SELF-ACTUALISATION; A FINAL WORD; Section 2: Activities for skills development SELF-ASSESSMENT; CHAPTER 8 INDEPENDENCE; Section 1: Overview; DEFINITION OF INDEPENDENCE; THEORY INFORMING INDEPENDENCE; IMPROVING INDEPENDENCE, AND THE BENEFITS THEREOF; DEVELOPING INDEPENDENCE; A FINAL WORD; Section 2: Activities for skills development SELF-ASSESSMENT; SECTION B: INTERPERSONAL SKILLS; CHAPTER 9 EMPATHY; Section 1: Overview.
