Transforming health care : Virginia Mason Medical Center's pursuit of the perfect patient experience

Transforming health care : Virginia Mason Medical Center's pursuit of the perfect patient experience /

"A chronicle of one of the most unusual series of events in the history of medicine, this book tells the story a group of men and women clinicians, administrators, frontline workers, trustees, and leaders blessed with vision, courage, and a relentless determination to improve. It is the story o...

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Bibliographic Details
Online Access: Full text (MCPHS users only)
Main Author: Kenney, Charles
Other Authors: Berwick, Donald M.
Format: Electronic eBook
Language:English
Published: Boca Raton : CRC Press, 2011
Subjects:
Virginia Mason Medical Center.
Virginia Mason Medical Center
Health services administration > United States.
Health facilities > Administration > Standards > United States.
Medical care > United States.
Patient satisfaction.
Health Facility Administration
Cost Control > methods
Delivery of Health Care > organization & administration
Efficiency, Organizational
Patient Satisfaction
Quality Assurance, Health Care > methods
Washington
Local Note:ProQuest Ebook Central
Table of Contents:
  • 1. A new idea
  • 2. Journey to Japan
  • 3. The blue yarn
  • 4. Safety crusade
  • 5. Ambulatory care breakthrough
  • 6. Transforming procedural care
  • 7. Transforming inpatient care
  • 8. Better, faster, more affordable
  • 9. Management method
  • 10. The journey continues.

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