The best patient experience helping physicians improve care, satisfaction, and scores

The best patient experience helping physicians improve care, satisfaction, and scores /

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Bibliographic Details
Online Access:	Full text (MCPHS users only)
Main Author:	Snyder, Bo (Author)
Corporate Author:	R2 Library (Online service)
Format:	Electronic eBook
Language:	English
Published:	Chicago, IL : Health Administration Press, 2016
Series:	Management series (Ann Arbor, Mich.)
Subjects:	Patient satisfaction. Physician and patient. Interpersonal relations. Medical care > Quality control. Patient Satisfaction. Interpersonal Relations. Physicians. Medical care. Electronic books.

Table of Contents:

The heat is on: a case study
A dozen reasons to care about patient satisfaction
How to get physicians to engage on patient satisfaction-six steps that work in the real world
Dealing with the objections of skeptical physicians
How physicians can make and sustain individual behavior changes
How leaders can ensure success
Issues with "the data"-our best friend and (sometimes) worst enemy
How to shadow coach physicians: a DIY approach.