Telephone triage for obstetrics & gynecology /
This title is designed for use by professional nurses assessing and advising patients over the telephone on topics related to obstetrics and gynecology. It is designed to crystalize the professionals existing knowledge base and to provide clear guidance on handling a wide-variety of patient situatio...
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Full text (MCPHS users only) |
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| Other Authors: | , |
| Format: | Electronic eBook |
| Language: | English |
| Published: |
Philadelphia :
Wolters Kluwer,
2018
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| Edition: | Third edition. |
| Subjects: |
Table of Contents:
- Intro; Part I: Telephone Triage Basics; Chapter 1: Telephone Triage in Women's Health Care: Logistical and Legal Considerations; THE ORIGIN AND EVOLUTION OF TRIAGE; BASIC CONSIDERATIONS IN ESTABLISHING A TELEPHONE TRIAGE SYSTEM; Are "Protocols" or "Guidelines" the Appropriate Format?; What's the First Step in Drafting Protocols or Guidelines?; Who Should Handle the Calls?; How Should Calls Be Documented?; A WORD ON CONFIDENTIALITY, THE HEALTH INSURANCE PORTABILITY AND ACCOUNTABILITY ACT, AND THE AMERICAN RECOVERY AND REINVESTMENT ACT; What Information Is Pertinent for Each Patient Who Calls?
- HANDLING OUT-OF-STATE CALLSREDUCING LEGAL RISKS/IMPROVING PATIENT CARE; Chapter 2: Assessing the Obstetric/Gynecologic Patient by Telephone; THE EVIDENCE FOR ASSESSMENT BY TELEPHONE; THE BASIC DATA; THE NATURE OF THE PROBLEM; THE REAL NATURE OF THE PROBLEM; EXPLORING SYMPTOMS; TIME MANAGEMENT IN TELEPHONE TRIAGE; Chapter 3: Communication Basics and Challenges in Telephone Triage; HELPFUL THERAPEUTIC COMMUNICATION TECHNIQUES; COMMUNICATION BASICS IN TELEPHONE TRIAGE; Self-Awareness; Tele Charisma; Paralanguage; Establish Trust; Use an Empathetic Approach; Allow Enough Time
- Judicious Use of Open-ended QuestionsSignificance of Closing; COMMON CHALLENGES IN TELEPHONE TRIAGE; Maintaining Composure; Giving Bad News; Providing Comfort; Communicating with Assertiveness; Care for the Caregiver; RESOURCES IN COMMUNITY; Chapter 4: The Use of Online Information Retrieval in Telephone Triage: Professional Resources and Social Media; IMPORTANT TERMS; WEB PAGE ORGANIZATION AND NAVIGATION; INTERNET SEARCH ENGINES; CHOOSING KEYWORDS; Table 4-1: Internet Search Tracking Form; ENTERING KEYWORDS; Table 4-2: Examples of Keywords, Operators, and Results From Internet Searches
- RESULTS DISPLAYTable 4-3: Results From Keyword Search High Risk Pregnancy; EVALUATING WEB PAGE CONTENT; PATIENTS, CAREGIVERS, AND THE INTERNET; SCHOLARLY SEARCH ENGINES/DATABASES; A WORD ON SOCIAL MEDIA; MEDICAL PROFESSIONAL EDUCATION; Patient Education; POTENTIAL BARRIERS AND CAUTIONS; PROPER USE OF THE INTERNET AND SOCIAL MEDIA; Part II: Obstetric Protocols; Chapter 5: Preconceptual and Infertility Overview; BASIC TRIAGE ASSESSMENT FORM FOR PREGNANCY; BASIC TRIAGE ASSESSMENT FORM FOR AN OBSTETRIC PATIENT'S EXPOSURE TO ENVIRONMENTAL AND HOUSEHOLD CHEMICALS
- BASIC TRIAGE ASSESSMENT FORM FOR AN OBSTETRIC PATIENT'S EXPOSURE TO COMMUNICABLE DISEASESTable 5-1: Exposure to Selected Communicable Diseases in Pregnancy; Table 5-2: Recommendations for Vaccine Use in Pregnant Women; Cleaning Agents; Key Questions; Actions; STEP A: Use of Cleaning Agents; Cord Blood Banking; Key Questions; Actions; STEP A: Definition of Cord Blood Banking; STEP B: Arranging for Cord Blood Banking; STEP C: Controversies Surrounding Cord Blood Banking; Patient Education; Food Safety in Pregnancy; Key Questions; Actions; STEP A: Basic Rules of Food Safety
