Communication skills for pharmacists : building relationships, improving patient care

Communication skills for pharmacists : building relationships, improving patient care /

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Bibliographic Details
Main Author:	Berger, Bruce A.
Corporate Author:	American Pharmacists Association
Format:	Book
Language:	English
Published:	Washington, DC : American Pharmacists Association, 2009
Edition:	3rd ed.
Subjects:	Communication in pharmacy. Pharmacist and patient.

Table of Contents:

Caring, covenants, codes, and commitment
Developing the relationship
Choosing to see patients as people
Listening and empathic responding
Patient counseling
Managing the angry patient
Assertiveness
Conflict management
Helping patients with change
Interacting with physicians
Supportive communication
Choosing an appropriate response
Persuasive communication
Immediacy: how word choice and nonverbal cues affect the relationship
Cultural competence
Communicating on sensitive topics
Communicating with patients who have literacy limitations.