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  1. 1
    Hotlines. Episode 5, Conveying a professional image

    Hotlines. Episode 5, Conveying a professional image

    Published 2006
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  2. 2
    Hotlines. Episode 10, Satisfying customers

    Hotlines. Episode 10, Satisfying customers

    Published 2006
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  3. 3
    The king of calls : telemarketers in India

    The king of calls : telemarketers in India

    Published 2009
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  4. 4
    Hotlines. Episode 3, Communicating clearly

    Hotlines. Episode 3, Communicating clearly

    Published 2006
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  5. 5
    Hotlines. Episode 4, Controlling call time

    Hotlines. Episode 4, Controlling call time

    Published 2006
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  6. 6
    Hotlines. Episode 12, Staying positive

    Hotlines. Episode 12, Staying positive

    Published 2000
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  7. 7
    Sunday morning. Your call is not important to us

    Sunday morning. Your call is not important to us

    Published 2010
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  8. 8
    On the line.

    On the line.

    Published 2020
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  9. 9
    Hotlines. Episode 1, Appreciating human differences

    Hotlines. Episode 1, Appreciating human differences

    Published 2006
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  10. 10
    Hotlines. Episode 7, Handling upset customers

    Hotlines. Episode 7, Handling upset customers

    Published 2006
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  11. 11
    Hotlines. Episode 1, Meet the Dial Tones

    Hotlines. Episode 1, Meet the Dial Tones

    Published 2000
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  12. 12
    Hotlines. Episode 8, Managing anger and abuse

    Hotlines. Episode 8, Managing anger and abuse

    Published 2006
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  13. 13
    Hotlines. Episode 2, Building relationships

    Hotlines. Episode 2, Building relationships

    Published 2000
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  14. 14
    Diverted to Delhi

    Diverted to Delhi

    Published 2003
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  15. 15
    Hotlines. Episode 6, Focusing on results

    Hotlines. Episode 6, Focusing on results

    Published 2006
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  16. 16
    Hotlines. Episode 11, Solving problems

    Hotlines. Episode 11, Solving problems

    Published 2006
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  17. 17
    Outsourced!

    Outsourced!

    Published 2006
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  18. 18
    The Real-Time Contact Center : Strategies, Tactics, and Technologies for Building a Profitable Service and Sales Operation.

    The Real-Time Contact Center : Strategies, Tactics, and Technologies for Building a Profitable Service and Sales Operation. by Fluss, Donna

    Published 2005
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  19. 19
    Geac System21 commerce.connect : implementation on the IBM eserver iSeries server

    Geac System21 commerce.connect : implementation on the IBM eserver iSeries server

    1st ed.
    Published 2002
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  20. 20
    Wake up Your Call Center : Humanize Your Interaction Hub.

    Wake up Your Call Center : Humanize Your Interaction Hub. by D'Ausilio, Rosanne, 1941-

    4th ed., rev.
    Published 2005
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  21. 21
    Call center benchmarking : deciding if good is good enough

    Call center benchmarking : deciding if good is good enough by Anton, Jon, Gustin, David, 1962-, Spit, Stijn

    Published 2000
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  22. 22
    Cracking the CSAT code @ call centers.

    Cracking the CSAT code @ call centers. by Das, Dipankar

    Published 2018
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  23. 23
    Smiling down the line : info-service work in the global economy

    Smiling down the line : info-service work in the global economy by Russell, Bob, 1950-

    Published 2009
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  24. 24
    Emotional Satisfaction of Customer Contacts.

    Emotional Satisfaction of Customer Contacts. by Gngr, Hseyin

    Published 2007
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  25. 25
    Call center performance enhancement using simulation and modeling

    Call center performance enhancement using simulation and modeling by Anton, Jon

    Published 1999
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  26. 26
    Working the Night Shift : Women in India's Call Center Industry.

    Working the Night Shift : Women in India's Call Center Industry. by Patel, Reena

    Published 2010
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  27. 27
    Cases in Call Center Management : Great Ideas (Th)at Work.

    Cases in Call Center Management : Great Ideas (Th)at Work. by Feinberg, Richard, Ruyter, Ko de, Bennington, Lynne

    Published 2004
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  28. 28
    Answer the call : virtual migration in Indian call centers

    Answer the call : virtual migration in Indian call centers by Carrillo Rowe, Aimee

    Published 2013
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  29. 29
    Outsourcing and service work in the new economy : the case of call centres in Mexico City

    Outsourcing and service work in the new economy : the case of call centres in Mexico City by Alvarez-Galvan, Jose-Luis

    Published 2012
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  30. 30
    Disintegrating democracy at work : labor unions and the future of good jobs in the service economy

    Disintegrating democracy at work : labor unions and the future of good jobs in the service economy by Doellgast, Virginia Lee, 1976-

    Published 2012
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  31. 31
    Disintegrating democracy at work : labor unions and the future of good jobs in the service economy

    Disintegrating democracy at work : labor unions and the future of good jobs in the service economy by Doellgast, Virginia Lee, 1976-

    Published 2012
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  32. 32
    Working the phones : control and resistance in call centres

    Working the phones : control and resistance in call centres by Woodcock, Jamie

    Published 2017
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  33. 33
    Borders in service : enactments of nationhood in transnational call centres

    Borders in service : enactments of nationhood in transnational call centres by Mirchandani, Kiran, 1968-, Poster, Winifred

    Published 2016
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