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  1. 1
    Never Events and Hospital-Acquired Conditions. Admission Assessment and Quality Reporting. HCAHPS Survey

    Never Events and Hospital-Acquired Conditions. Admission Assessment and Quality Reporting. HCAHPS Survey

    Published 2009
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  2. 2
    Lost cause

    Lost cause

    Published 1999
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  3. 3
    Better outcomes : a guide to humanizing healthcare

    Better outcomes : a guide to humanizing healthcare by Salazar, Rafael E.

    First edition.
    Published 2022
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  4. 4
    Patients, power & politics : from patients to citizens

    Patients, power & politics : from patients to citizens by Hogg, Christine

    Published 1999
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  5. 5
    Vital Conversations : Improving Communication Between Doctors and Patients.

    Vital Conversations : Improving Communication Between Doctors and Patients. by Rosen, Dennis

    Published 2014
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  6. 6
    L'expérience patient : La levée d'un tabou pour une meilleure prie en charge des patients.

    L'expérience patient : La levée d'un tabou pour une meilleure prie en charge des patients. by Benoit, Christine

    Published 2018
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  7. 7
    Our present complaint : American medicine, then and now

    Our present complaint : American medicine, then and now by Rosenberg, Charles E.

    Published 2007
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  8. 8
    Consumer-centric healthcare : opportunities and challenges for providers

    Consumer-centric healthcare : opportunities and challenges for providers by Konschak, Colin B.

    Published 2011
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  9. 9
    Going lean : busting barriers to patient flow

    Going lean : busting barriers to patient flow by Smith, Amy C., 1964-

    Published 2008
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  10. 10
    Person-centred nursing : theory and practice

    Person-centred nursing : theory and practice by McCormack, Brendan

    Published 2010
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  11. 11
    The retail revolution in health care

    The retail revolution in health care by Fottler, Myron D.

    Published 2010
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  12. 12
    Smart nursing : nurse retention & patient safety improvement strategies

    Smart nursing : nurse retention & patient safety improvement strategies by Fabre, June

    2nd ed.
    Published 2009
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  13. 13
    Towards an emancipation of patients : patients' experience and the patient movement

    Towards an emancipation of patients : patients' experience and the patient movement by Williamson, Charlotte, 1932-

    Published 2010
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  14. 14
    Assessing Satisfaction in Health and Long Term Care : Practical Approaches to Hearing the Voices of Consumers.

    Assessing Satisfaction in Health and Long Term Care : Practical Approaches to Hearing the Voices of Consumers. by Applebaum, Robert

    Published 1999
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  15. 15
    Doctor-Patient Interaction.

    Doctor-Patient Interaction. by Raffler-Engel, Walburga von

    Published 1989
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  16. 16
    A Physician Guidebook to The Best Patient Experience.

    A Physician Guidebook to The Best Patient Experience. by Snyder, Bo

    Published 2016
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  17. 17
    Leadership for great customer service : satisfied employees, satisfied patients

    Leadership for great customer service : satisfied employees, satisfied patients by Mayer, Thom A., Cates, Robert J.

    Second edition.
    Published 2014
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  18. 18
    Uw gehoor is uitstekend! Wat zegt u dokter? : over onverklaarde en verklaarde klachten in de KNO-heelkunde

    Uw gehoor is uitstekend! Wat zegt u dokter? : over onverklaarde en verklaarde klachten in de KNO-heelkunde

    Published 2003
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  19. 19
    Transforming health care : Virginia Mason Medical Center's pursuit of the perfect patient experience

    Transforming health care : Virginia Mason Medical Center's pursuit of the perfect patient experience by Kenney, Charles

    Published 2011
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  20. 20
    Use of acupuncture in a large urban safety net hospital : results of a patient satisfaction survey.

    Use of acupuncture in a large urban safety net hospital : results of a patient satisfaction survey. by Highfield, Ellen

    Published 2010
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  21. 21
    The best patient experience helping physicians improve care, satisfaction, and scores

    The best patient experience helping physicians improve care, satisfaction, and scores by Snyder, Bo

    Published 2016
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  22. 22
    Service fanatics : how to build superior patient experience the Cleveland Clinic way

    Service fanatics : how to build superior patient experience the Cleveland Clinic way by Merlino, James

    Published 2015
    AccessMedicine
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  23. 23
    Understanding healthcare delivery science

    Understanding healthcare delivery science by Howell, Michael D., Stevens, Jennifer P.

    Published 2020
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  24. 24
    Understanding clinical negotiation

    Understanding clinical negotiation by Kravitz, Richard, Street, R. L., Jr. (Richard L.)

    Published 2021
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  25. 25
    Measuring and improving patient satisfaction

    Measuring and improving patient satisfaction by Shelton, Patrick J.

    Published 2000
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  26. 26
    Physician-assisted dying : the case for palliative care and patient choice

    Physician-assisted dying : the case for palliative care and patient choice

    Published 2004
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