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  1. 1
    Benchmarking in Services : Volume 13, Issue 3.

    Benchmarking in Services : Volume 13, Issue 3. by Motwani, Jaideep

    Published 2006
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  2. 2
    10 essentials for high performance quality in the 21st century

    10 essentials for high performance quality in the 21st century by Stamatis, D. H., 1947-

    Published 2011
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  3. 3
    Process improvement using Six Sigma : a DMAIC guide

    Process improvement using Six Sigma : a DMAIC guide by Shankar, Rama, 1956-

    Published 2009
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  4. 4
    How to audit the process-based QMS

    How to audit the process-based QMS by Arter, Dennis R., 1947-, Cianfrani, Charles A., West, John E., 1944-

    Second edition.
    Published 2012
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  5. 5
    Total quality management in information services.

    Total quality management in information services. by Clair, Guy St

    Published 1997
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  6. 6
    Verständlichkeit Grafischer Geschäftsprozessmodelle : Ein Beitrag Zur Theorieentwicklung Auf der Grundlage Von Stylized Facts und Gestaltungsempfehlungen Für Die Prozessmodellierung.

    Verständlichkeit Grafischer Geschäftsprozessmodelle : Ein Beitrag Zur Theorieentwicklung Auf der Grundlage Von Stylized Facts und Gestaltungsempfehlungen Für Die Prozessmodellierun... by Houy, Constantin

    Published 2018
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  7. 7
    Building a total quality culture

    Building a total quality culture by Batten, Joe D.

    Published 1992
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  8. 8
    The quality management sourcebook : an international guide to materials and resources

    The quality management sourcebook : an international guide to materials and resources by Avery, Christine

    Published 1997
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  9. 9
    Clinical practice guidelines we can trust

    Clinical practice guidelines we can trust

    Published 2011
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  10. 10
    TQM and HRM : the human side to quality.

    TQM and HRM : the human side to quality.

    Published 2002
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  11. 11
    Benchmarking the management of operations and information systems

    Benchmarking the management of operations and information systems

    Published 2007
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  12. 12
    Statistical and Managerial Techniques for Six Sigma Methodology : Theory and Application

    Statistical and Managerial Techniques for Six Sigma Methodology : Theory and Application by Barone, Stefano

    Published 2012
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  13. 13
    Best practices in lean six sigma process improvement : a deeper look

    Best practices in lean six sigma process improvement : a deeper look by Schonberger, Richard

    Published 2008
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  14. 14
    Going lean : busting barriers to patient flow

    Going lean : busting barriers to patient flow by Smith, Amy C., 1964-

    Published 2008
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  15. 15
    The certified manager of quality/organizational excellence handbook

    The certified manager of quality/organizational excellence handbook

    Fourth edition.
    Published 2013
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  16. 16
    Measuring business excellence : the journal of performance organizational management : translating triple top line strategy into triple bottom line performance: governance and innovation management and measurement for sustainable enterprise excellence

    Measuring business excellence : the journal of performance organizational management : translating triple top line strategy into triple bottom line performance: governance and inno...

    Published 2015
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  17. 17
    Tqm journal, volume 27, issue 4 : selected papers from the 6th canadian quality congress.

    Tqm journal, volume 27, issue 4 : selected papers from the 6th canadian quality congress.

    Published 2015
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  18. 18
    Service level agreements : winning a competitive edge for support & supply services

    Service level agreements : winning a competitive edge for support & supply services by Hiles, Andrew

    Published 2016
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  19. 19
    The ASQ Certified Quality Process Analyst Handbook

    The ASQ Certified Quality Process Analyst Handbook by Furterer, Sandra L.

    3rd ed.
    Published 2022
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  20. 20
    Introducing lean in healthcare

    Introducing lean in healthcare

    Published 2007
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  21. 21
    Total quality management sustainability

    Total quality management sustainability

    Published 2002
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  22. 22
    Journey to excellence : how Baldridge Health Care leaders succeed

    Journey to excellence : how Baldridge Health Care leaders succeed by Goonan, Kathleen Jennison, Muzikowski, Joseph A., Stoltz, Patricia K.

    Published 2009
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  23. 23
    Quality and supply chain management : integration challenges and impacts.

    Quality and supply chain management : integration challenges and impacts. by Wiele, Anthony van der

    Published 2016
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  24. 24
    Total Customer Value Management : Transforming Business Thinking.

    Total Customer Value Management : Transforming Business Thinking. by Mahajan, Gautam

    Published 2020
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  25. 25
    Total Quality Management.

    Total Quality Management. by Bhat, K. Shridhara

    Published 2009
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  26. 26
    Proaktives Ereignisgesteuertes Geschäftsprozessmanagement : Referenzmodell, Prototypische Implementierung und Exemplarische Anwendung.

    Proaktives Ereignisgesteuertes Geschäftsprozessmanagement : Referenzmodell, Prototypische Implementierung und Exemplarische Anwendung. by Krumeich, Julian

    Published 2018
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  27. 27
    Why Quality is Important and How It Applies in Diverse Business and Social Environments, Volume Two

    Why Quality is Important and How It Applies in Diverse Business and Social Environments, Volume Two by Hayes, Paul

    Published 2020
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  28. 28
    The future of lean sigma thinking in a changing business environment

    The future of lean sigma thinking in a changing business environment by Rogers, David

    Published 2011
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  29. 29
    Benchmarking in the knowledge era

    Benchmarking in the knowledge era

    Published 2004
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  30. 30
    Implementing design for Six sigma : a leader's guide-getting the most from your product development process

    Implementing design for Six sigma : a leader's guide-getting the most from your product development process by Belair, Georgette, 1969-, O'Neill, John, 1956-

    First edition.
    Published 2006
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  31. 31
    Root cause analysis : simplified tools and techniques

    Root cause analysis : simplified tools and techniques by Andersen, Bjørn, Fagerhaug, Tom, 1968-

    Second edition.
    Published 2006
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  32. 32
    Fundraising the SMART Way : predictable, consistent income growth for your charity

    Fundraising the SMART Way : predictable, consistent income growth for your charity by Bristol, Ellen

    Published 2014
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  33. 33
    Root cause analysis handbook : a guide to efficient and effective incident investigation, third edition

    Root cause analysis handbook : a guide to efficient and effective incident investigation, third edition by Vanden Heuvel, Lee N.

    3rd ed.
    Published 2008
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  34. 34
    Quality Makes Money.

    Quality Makes Money. by Townsend, Patrick L.

    Published 2005
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  35. 35
    TQM journal : the international review of organizational improvement : formerly The TQM Magazine : selected papers from the 18th International Conference on ISO & TQM and the 17th Toulon-Verona Conference

    TQM journal : the international review of organizational improvement : formerly The TQM Magazine : selected papers from the 18th International Conference on ISO & TQM and the 17th...

    Published 2015
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  36. 36
    Lean Practice and Performance Management.

    Lean Practice and Performance Management. by Heap, John

    Published 2014
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  37. 37
    Can the Culture of Safety and Quality in Organizations Be Measured and Changed?

    Can the Culture of Safety and Quality in Organizations Be Measured and Changed? by Teare, Richard

    Published 2018
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  38. 38
    Quality Management : a Project Management Perspective.

    Quality Management : a Project Management Perspective. by Ingason, Helgi Thor

    Published 2020
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  39. 39
    Using ISO 9001 in Healthcare Applications for Quality Systems, Performance Improvement, Clinical Integration, Accreditation, and Patient Safety.

    Using ISO 9001 in Healthcare Applications for Quality Systems, Performance Improvement, Clinical Integration, Accreditation, and Patient Safety. by Levett, James M.

    2nd ed.
    Published 2014
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  40. 40
    Managing Human Resources for Total Quality

    Managing Human Resources for Total Quality by Douglas, Alexander

    Published 2022
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