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1
Research in e-service
Published 2002“…International Journal of Service Industry Management.…”
Full text (MCPHS users only)
Electronic eBook -
2
Service quality : a global perspective
Published 2003“…International journal of service industry management ;…”
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Electronic eBook -
3
Special issue from the 4th SIG services research conference : services research - a truly global discipline
Published 2006“…International Journal of Service Industry Management ;…”
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Electronic eBook -
4
Interdisciplinary insights on service activities
Published 2007“…International journal of service industry management ;…”
Full text (MCPHS users only)
Electronic Conference Proceeding eBook -
5
QUIS 9
Published 2005“…International journal of service industry management ;…”
Full text (MCPHS users only)
Electronic eBook -
6
Selected papers from QUIS 10 Conference 2007
Published 2008“…International journal of service industry management ;…”
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Electronic eBook -
7
Internationalization of services firms
Published 2007“…International journal of service industry management ;…”
Full text (MCPHS users only)
Electronic eBook -
8
The impact of technology on services
Published 2002“…International journal of service industry management ;…”
Full text (MCPHS users only)
Electronic eBook