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1
Going lean : busting barriers to patient flow
Published 2008“…Management series (Ann Arbor, Mich.)…”
Full text (MCPHS users only)
Electronic eBook -
2
Leadership for great customer service : satisfied employees, satisfied patients
Second edition.Published 2014“…Management series (Ann Arbor, Mich.)…”
Full text (MCPHS users only)
Electronic eBook -
3
The Toyota way to healthcare excellence : increase efficiency and improve quality with Lean
Published 2008“…Management series (Ann Arbor, Mich.)…”
Full text (MCPHS users only)
Electronic eBook -
4
The best patient experience helping physicians improve care, satisfaction, and scores
Published 2016“…Management series (Ann Arbor, Mich.)…”
Full text (MCPHS users only)
Electronic eBook -
5
Exceptional leadership : 16 critical competencies for healthcare executives
Second edition.Published 2015“…Management series (Ann Arbor, Mich.)…”
Full text (MCPHS users only)
Electronic eBook