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7801
The customer service survival kit : what to say to defuse even the worst customer situations
Published 2013Table of Contents: “…-- The concert that never was -- I'll be suing you -- Quelling a social-media firestorm -- Just plane terrible -- Anger management -- Not so smart -- Beyond the worst case -- When talking isn't enough : keeping yourself and your customer safe -- From customer crisis to excellent service : lessons for the whole -- Appendix solutions to putting learning into practice exercises -- References -- Index -- About the author.…”
Full text (MCPHS users only)
Electronic eBook -
7802
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7803
Alice hinter den Mythen Der Sinn in Carrolls Nonsens
Published 2015Full text (MCPHS users only)
eBook -
7804
Chasing ghosts : the policing of terrorism
Published 2016Full text (MCPHS users only)
Electronic eBook -
7805
Zarathustra Contra Zarathustra : the Tragic Buffoon
First edition.Published 2017Full text (MCPHS users only)
Electronic eBook -
7806
Hard fighting : Israel in Lebanon and Gaza
Published 2011Full text (MCPHS users only)
Electronic eBook -
7807
Socratic epistemology : explorations of knowledge-seeking by questioning
Published 2007Full text (MCPHS users only)
Electronic eBook -
7808
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7809
Jobs and the labor force of tomorrow migration, training, and education
Published 2017Full text (MCPHS users only)
Electronic eBook -
7810
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7811
Occupational therapy and vocational rehabilitation
Published 2007Full text (MCPHS users only)
Electronic eBook -
7812
Agriculture in the city : a key to sustainability in Havana, Cuba
Published 2000Full text (MCPHS users only)
Electronic eBook -
7813
Hard fighting : Israel in Lebanon and Gaza
Published 2011Full text (MCPHS users only)
Electronic eBook -
7814
The Seer and the City : Religion, Politics, and Colonial Ideology in Ancient Greece.
Published 2018Full text (MCPHS users only)
Electronic eBook -
7815
Fostering a child's recovery : family placement for traumatized children
Published 2009Full text (MCPHS users only)
Electronic eBook -
7816
Mothers without citizenship : Asian immigrant families and the consequences of welfare reform
Published 2008Full text (MCPHS users only)
Electronic eBook -
7817
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7818
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7819
Light : Stop Faking It! Finally Understanding Science So You Can Teach It.
Published 2003Full text (MCPHS users only)
Electronic eBook -
7820
Was ist Deutsch? Die Entwicklung der sprachlichen Verhältnisse in Deutschland
1. AuflagePublished 2012Full text (MCPHS users only)
eBook -
7821
Exploring Victorian travel literature : disease, race and climate
Published 2014Full text (MCPHS users only)
Electronic eBook -
7822
Baseball and the media : how fans lose in today's coverage of the game
Published 2006Full text (MCPHS users only)
Electronic eBook -
7823
Beat the Forex dealer : an insider's look into trading today's foreign exchange market
Published 2008Full text (MCPHS users only)
Electronic eBook -
7824
The politics of selfishness : how John Locke's legacy is paralyzing America
Published 2010Full text (MCPHS users only)
Electronic eBook -
7825
Gates of Freedom : Voltairine de Cleyre and the Revolution of the Mind.
Published 2004Table of Contents: “…Orthodoxy""; ""The Woman Question""; ""The Heart of Angiolillo""; ""The Death of Love""; ""The Hopelessly Fallen""; ""They Who Marry Do Ill""; ""Notes to Part I""…”
Full text (MCPHS users only)
Electronic eBook -
7826
Understanding health inequalities
Second edition.Published 2009Table of Contents: “…Unequal consequences of ill health: researching the role of public policy / Margaret Whitehead, Barbara Hanratty and Bo Burström -- Tackling health inequalities: the scope for policy / Hilary Graham.…”
Full text (MCPHS users only)
Electronic eBook -
7827
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7828
Why are artists poor? : The exceptional economy of the arts.
Published 2008Table of Contents: “…; 5 Money for the Artist: Are Artists Just Ill-Informed Gamblers?; 6 Structural Poverty: Do Subsidies and Donations Increase Poverty?…”
Full text (MCPHS users only)
Electronic eBook -
7829
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7830
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7831
Learning from Bosnia : Approaching Tradition.
Published 2007Table of Contents: “…Chapter 10: Glass Without Feet Part 3: Turning -- Chapter 11: Why Bother -- Chapter 12: Ill-At-Ease -- Chapter 13: Turning Backward -- Chapter 14: The Inevitability of our O wn Death -- Chapter 15: Isolation as Starvation -- Part 4: Bequeathing -- Chapter 16: Hast Any Philosophy in THee, Shepherd? …”
Full text (MCPHS users only)
Electronic eBook -
7832
Case Studies in Occupational Epidemiology.
Published 1992Table of Contents: Full text (MCPHS users only)
Electronic eBook -
7833
Creating community-responsive physicians.
Published 2011Table of Contents: “…Service-Learning in Medical Education: Teaching Psychiatry Residents How to Work With the Homeless Mentally IllAn Interdisciplinary Service-Learning Community Health Course for Preclinical Health Sciences Students; Service-Learning Opportunities at the Ohio State University: The Community Medicine Rotation and the Community Project; University of Connecticut School of Medicine: An Urban Partnership; Initiating, Maintaining, and Sustaining Community Partnerships: Developing Community-Based Academic Health Professions Education Systems.…”
Full text (MCPHS users only)
Electronic eBook -
7834
The greening of pharmaceutical engineering. Volume 2, Theories and solutions
Published 2016Full text (MCPHS users only)
Electronic eBook -
7835
The Canaanites and their land.
Published 1991Table of Contents: “…Chapter 6 THE CANAANITES AND THEIR LAND ACCORDING TO THE OLD TESTAMENT. Ill: THE PROPHETIC AND POETIC BOOKSChapter 7 THE CANAANITES. …”
Full text (MCPHS users only)
Electronic eBook -
7836
Atlas of pediatrics in the tropics : and resource-limited settings
Published 2009Full text (MCPHS users only)
Electronic eBook -
7837
NATO renewed : the power and purpose of transatlantic cooperation
1st ed.Published 2005Full text (MCPHS users only)
Electronic eBook -
7838
Women's mental health a clinical guide for primary care providers
Published 2009Table of Contents: “…Rustagi -- Severely and persistently mental ill / Joan C. Urbancic -- Chronic diseases and depression / Suzanne York, Margaret Myers -- Mental health issues for older women / Carla J. …”
Full text (MCPHS users only)
Electronic eBook -
7839
Body Fluid Management From Physiology to Therapy
Published 2013Full text (MCPHS users only)
Electronic eBook -
7840