Cutting edge communication comedy series. Calming a complainer /
The Calming a Complainer video provides skills to deal wth complainers professionally and calmly by examining an amusing case study: Barney is irate because his car is blocked in, and gets increasingly angry when his complaint is mismanaged. He shows how when someone is angry and complaining, you ne...
Saved in:
| Online Access: |
Full text (MCPHS users only) |
|---|---|
| Format: | Electronic Video |
| Language: | English |
| Published: |
Melbourne, Victoria :
Seven Dimensions,
2021
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| Series: | Cutting Edge Communication Comedy Series
|
| Subjects: |
MARC
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| 246 | 3 | 0 | |a Calming a complainer |
| 264 | 1 | |a Melbourne, Victoria : |b Seven Dimensions, |c 2021. | |
| 300 | |a 1 online resource (9 minutes) | ||
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| 490 | 0 | |a Cutting Edge Communication Comedy Series | |
| 500 | |a Title from resource description page (viewed August 26, 2022). | ||
| 520 | |a The Calming a Complainer video provides skills to deal wth complainers professionally and calmly by examining an amusing case study: Barney is irate because his car is blocked in, and gets increasingly angry when his complaint is mismanaged. He shows how when someone is angry and complaining, you never become angry yourself. You stay calm, never be rude or patronizing. Manage your emotions, know that you have the capacity to solve the problem - and take responsibility to get things fixed. Show your concern, actively listen, ask questions to get to the facts, and work together to solve the problem with a practical solution. | ||
| 546 | |a In English. | ||
| 650 | 0 | |a Conflict management. | |
| 650 | 0 | |a Problem solving. | |
| 650 | 0 | |a Interpersonal communication. | |
| 650 | 0 | |a Problem employees. | |
| 650 | 0 | |a Psychology, Industrial. | |
| 655 | 7 | |a Educational films. |2 lcgft | |
| 655 | 7 | |a Short films. |2 lcgft | |
| 710 | 2 | |a Seven Dimensions Films of Australia, |e production company, |e film distributor. | |
| 852 | |b E-Media |h Alexander Street Press | ||
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