Office induction series. Dealing with difficult behaviour /
This video details "The Lassie System", a simple step by step system that details the verbal and visual messages you should be trying to convey. It highlights the importance of listening and how to slow the aggressor down, ease the situation and ultimately work with the individual to arriv...
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| Online Access: |
Full text (MCPHS users only) |
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| Format: | Electronic Video |
| Language: | English |
| Published: |
Dandenong, Victoria :
Channel 1 Creative Media,
2018
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| Subjects: |
