Public Services Delivery.

The globalization of information--satellite TV, internet, phone and fax--serve to enhance citizens' awareness of their rights, obligations, options and alternatives and strengthens demands for greater accountability from the public sector. However, the power of accountability is significantly r...

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Bibliographic Details
Online Access: Full text (MCPHS users only)
Corporate Author: World Bank
Other Authors: Shah, Anwar
Format: Electronic eBook
Language:English
Published: Washington, D.C. : World Bank, 2005
Series:Public sector governance and accountability series.
World Bank e-Library.
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Local Note:ProQuest Ebook Central