Service quality : a global perspective /
The 8th Quality in Services Conference (QUIS 8) hosted by the Faculty of Business at the University of Victoria had as its core theme "Service Quality: A Global Perspective". This theme was chosen for the following reasons: . This edition of the conference represented the first time in QUI...
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| Online Access: |
Full text (MCPHS users only) |
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| Other Authors: | |
| Format: | Electronic eBook |
| Language: | English |
| Published: |
Bradford, England :
Emerald Group Pub.,
2003
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| Series: | International journal of service industry management ;
v. 14, no. 2. |
| Subjects: | |
| Local Note: | ProQuest Ebook Central |
