Service quality measurement : issues and perspectives /
Hauptbeschreibung This book is very useful for it is not just 'descriptive' in its nature, but 'prescriptive', too. It is descriptive in the sense that it describes the process of developing or using a metric in a problem situation, and prescriptive as it clearly prescribes how a...
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Full text (MCPHS users only) |
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| Other Authors: | |
| Format: | Electronic eBook |
| Language: | English |
| Published: |
Hamburg :
Anchor Academic Pub.,
2013
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| Subjects: | |
| Local Note: | ProQuest Ebook Central |
