Integrated measurement-- KPIs and metrics for ITSM : a narrative account /
Designed to explain, at an operational level, how to implement new processes within an organisation, and how to facilitate the necessary changes to people's behaviour, in order to make that implementation a success.
Saved in:
| Online Access: |
Full text (MCPHS users only) |
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| Main Author: | |
| Format: | Electronic eBook |
| Language: | English |
| Published: |
Ely, Cambridgeshire, U.K. :
IT Governance Pub.,
2013
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| Subjects: | |
| Local Note: | ProQuest Ebook Central |
