The ultimate online customer service guide : how to connect with your customers to sell more! /

"Make your online customers happy-and create new ones-with this winning guide. Social media gives you an unparalleled vehicle for connecting and engaging with an unlimited number of customers. Yet this vehicle is different than other, more impersonal forms. With social media, reps become part o...

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Bibliographic Details
Online Access: Full text (MCPHS users only)
Main Author: Collier, Marsha
Format: Electronic eBook
Language:English
Published: Hoboken, N.J. : Wiley, 2011
Subjects:
Local Note:ProQuest Ebook Central