Wake up Your Call Center : Humanize Your Interaction Hub.

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Bibliographic Details
Online Access:	Full text (MCPHS users only)
Main Author:	D'Ausilio, Rosanne, 1941- (Author)
Format:	Electronic eBook
Language:	English
Published:	West Lafayette : Ashland : Purdue University Press, AtlasBooks Distribution [distributor] 2005
Edition:	4th ed., rev.
Subjects:	Customer services > Management. Call centers > Management.
Local Note:	ProQuest Ebook Central

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Full text (MCPHS users only)