Call center benchmarking : deciding if good is good enough /
Annotation Executives are beginning to recognize the potential of the call center as a significant revenue generator, perhaps one of the surest investments they can make in enhancing and creating customer value and bottom-line profits. Return on investments made in customer accessibility is seldom l...
Saved in:
| Online Access: |
Full text (MCPHS users only) |
|---|---|
| Main Authors: | , , |
| Format: | Electronic eBook |
| Language: | English |
| Published: |
West Lafayette, Ind. :
Ichor Business Books/Purdue University Press,
2000
|
| Series: | Customer access management.
|
| Subjects: | |
| Local Note: | ProQuest Ebook Central |
