Managing knock your socks off service /

The bestselling customer service management book-updated with fresh examples, new tools, and the latest, cutting-edge ideas.

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Bibliographic Details
Online Access: Full text (MCPHS users only)
Main Author: Bell, Chip R.
Other Authors: Zemke, Ron
Format: Electronic eBook
Language:English
Published: New York : AMACOM - American Management Association, 2013
Edition:Third Edition.
Subjects:
Local Note:ProQuest Ebook Central