Reaching excellence in healthcare management

Reaching excellence in healthcare management /

Quality is high at excellent healthcare organizations. Employees love where they work. Patients consistently check the top box in satisfaction surveys. Profits are increasing--even as costs are going down. Sound impossible? It's not. Reaching Excellence in Healthcare Management is a handy guide...

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Bibliographic Details
Online Access: Full text (MCPHS users only)
Main Author: Griffith, John R.
Other Authors: White, Kenneth R. (Kenneth Ray), 1956-
Format: Electronic eBook
Language:English
Published: Chicago, Ill. : Health Administration Press, 2011
Series:Management series (Ann Arbor, Mich.)
Subjects:
Health services administration.
Health Services Administration
Quality Assurance, Health Care > methods
Patient Care Management > methods
Patient Care Management
Local Note:ProQuest Ebook Central
Table of Contents:
  • Brief Contents
  • Preface
  • 1 Introduction: What Is an Excellent Healthcare Organization?
  • 2 Building the Culture of Excellence
  • 3 Building the Excellent Infrastructure
  • 4 Creating Excellent Governance
  • 5 Foundations of Excellent Care
  • 6 The Physician Organization
  • 7 Nursing
  • 8 Clinical Support Services
  • 9 Beyond Acute Care to Community Health
  • 10 Knowledge Management
  • 11 Human Resources Management
  • 12 Environment-of-Care Management
  • 13 Financial Management
  • 14 Internal Consulting
  • 15 Marketing and Strategy Index
  • About the Authors

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